Refund policy

RETURNS INFORMATION

• To start a return, you can contact us at returns.lunamoon@gmail.com

• We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

• If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

• The delivery costs paid during placement the order are non-refundable in case of return of product.

• You can always contact us for any return question at returns.lunamoon@gmail.com 

Damages and issues 

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

• Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

WHO PAYS THE SHIPPING FEE FOR RETURN/EXCHANGE?

The goods return is made at the Buyer’s expense. This means that the Buyer should pay for the delivery when sending the goods back to us. We will deduct the shipping cost from the refund amoun in cause the delivery cost is not paid. 

WHEN CAN I GET MY MONEY BACK FOR THE RETURNED GOODS?

You will receive a refund within 3-14 days of returning the goods to our warehouse. The exact terms depend on your bank and the way you paid for the order.